Letter of Complaint/Compliment as a Form of Argument

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Letter of Complaint/Compliment as a Form of Argument

Write a professional claim letter to an actual person at an actual business or organization about an experience you actually had. You may either:
• lodge a complaint with a company or organization for the disappointing quality of a product or service you received, or
• commend a company or organization for the superb quality of service or goods you received from them, or
• suggest that a company or organization change a policy or service that is flawed.
General guidelines for a business letter and sample letters are posted in this module to help you with this assignment.
You do not have to actually mail the letter but may do so if you wish. Let us know the response if you receive one! Do not include the envelope with your assignment.
On a separate page, write a brief analysis of your argument. Include the following information: What is the purpose of your argument (persuade, convince, negotiate, inform) and what do you hope to achieve by writing the letter? What do you think is the strongest feature of your letter and why? The weakest? Did you mail the letter? DO NOT FORGET THIS PART!
Your letter and analysis are due no later than NOON the date specified on your calendar. Follow the directions in this module for submitting your assignment.
You are responsible for ensuring that you send the correct document. If you send the “wrong” file, a blank file, an improperly formatted file, etc., and it is not corrected prior to the deadline, you WILL receive a zero on the assignment. I strongly suggest you turn in assignments on the night before the due date to allow yourself time to check them for errors in the event you need to resubmit them by the deadline.
Your letter, which is worth 50 points, will be graded according to the following criteria (10 points each):
• Purpose: Does the letter inform readers of a problem? Does the request seem reasonable in light of the complaint? Does the letter direct and convince readers to take action? Be sure your purpose is clear; in other words, if you expect a change in service before you return to the business, be sure you say so.
• Reader: Is the letter addressed to a specific reader or department? Is there some mention of your history with the company? Is there a quick, clear statement of purpose early in the letter? Are the claim and evidence convincing and reasonable? Is there a clear request for what you want done?
• Information: Is there a clear description of the problem? Are all essential pieces of evidence (copies of receipt, proof of purchase, bills, previous correspondence, etc.) included? Is the request detailed enough to act on? Is contact information provided for a response? Do you provide dates/times/names whenever possible?
• Organization: Does the letter follow a traditional business letter format? Does the argument follow a logical pattern (chronological, point-to-point, etc.)? Are lists used for point-by-point descriptions of problems, chronological arrangements of events, or in other appropriate situations? Is there a clear statement of purpose early in the letter?
• Style: Is the letter free from mechanical errors? Is the tone professional – firm yet polite and reasonable? Is the writing style enjoyable, clear, and concise? Is the letter signed?
Please ask questions if you have any
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