Solution – THE INSTITUTE EMPLOYS SEVERAL THOUSAND EMPLOYEES. IT IS THE HOME OF MUSEUMS, RESEARCH CENTERS, AND OFFICES.
The institute employs several thousand employees. It is the home of museums, research centers, and offices. Millions of people each year, ranging from visitors to scientists, visit the sites. Like most institutes, it has grown over the years and has outgrown its information technology infrastructure.
The aging application systems were based on technology that had become very difficult to change and adapt to the increasing needs of the institute. To address the need for change, the institute developed a vision and plan to update the IT environment. The vision included all areas of the institute. This case study will focus on the governance structure and the implementation of a human resources management system.
At the institute, an IT governance structure was put in place to address the modernization. This included the following:
The Information Technology Advisory Committee (ITAC) advises and assists the CIO in establishing and implementing IT management policies, procedures, and practices.
The Change Control Board (CCB) for hardware and software changes to the IT infrastructure. The CCB addresses the impact of changes to the infrastructure and ensures minimal disruption in services and operations.
The primary objectives of IT Management Review Board (IMRB) are to address project success factors and ensure that risk is managed by completing assessments at key project milestones.